¶ 🆘 Support Page
The Support Page allows users to request help from CryEye developers by creating Support Tickets. These tickets can be generated from findings (e.g. vulnerabilities, facts) discovered by the Audits or WhiteBox services.
¶ 🎫 Viewing and Managing Tickets
On the Ticket Dashboard, users can:
- View existing tickets
- Open tickets to track their status
- Edit (redact) previously submitted tickets
📸 Example:
¶ ➕ Creating a New Ticket
Click the NEW button to open the ticket creation form.
¶ 📝 Required Fields:
- Queue – Type/category of the issue
- Summary of the problem – A brief title
- Description of your issues – Detailed explanation
¶ ➕ Optional Fields:
- Related asset, priority, attachments, etc.
📸 Ticket Creation Form:
¶ 📂 Viewing an Open Ticket
You can view ticket details and monitor resolution progress.
📸 Open Ticket View:
